Privacy Policy

1. Scope & Definitions

This policy applies to all websites, web apps, and services operated by V LABS & SOLUTIONS. "Personal Data" means any information that relates to an identified or identifiable individual.

2. Information We Collect

2.1 Information you provide

• Account/Contact data (name, email, phone, address)
• Business details (company name, GSTIN, billing info)
• Content you submit (support requests, feedback, uploads)
• Marketing preferences and survey responses

2.2 Information collected automatically

• Log data (IP address, device, browser, pages viewed, timestamps, referrer)
• Usage analytics and events, crash reports, performance metrics
• Approximate location inferred from IP
• Cookies, local storage, and similar identifiers (see Section 4)

2.3 Information from third parties

• Payment processors (payment status, limited card metadata; we do not store full card numbers)
• Identity/verification providers and anti‑fraud services
• Publicly available sources and marketing partners

3. How We Use Information

• Provide, operate, and improve our services
• Personalize features and content; remember your preferences
• Process orders, invoices, and payments
• Communicate with you about updates, security alerts, and administrative messages
• Send marketing communications (where permitted) with easy opt‑out
• Monitor usage, perform analytics, and prevent fraud or abuse
• Comply with legal obligations and enforce our agreements

4. Cookies & Similar Technologies

We use first‑party and third‑party cookies and local storage to keep you signed in, remember settings, and understand how the site is used. You can manage cookies in your browser settings. Blocking some cookies may impact site functionality.

5. Sharing & Disclosure

We may share Personal Data with:

• Service providers who process data on our behalf (hosting, analytics, email, payments, customer support) under confidentiality and data‑processing terms.
• Business transfers in connection with a merger, acquisition, financing, or sale of assets, subject to standard safeguards.
• Legal compliance where required by law, regulation, legal process, or to protect rights, safety, and property.

We do not sell Personal Data.

6. Data Security

We implement reasonable technical and organizational measures to protect Personal Data. However, no system is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain Personal Data only as long as necessary for the purposes described, to comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary based on data type and context.

8. Your Rights

Depending on your location, you may have rights to access, correct, update, delete, or port your Personal Data, object to or restrict certain processing, and withdraw consent where processing is based on consent.

To exercise rights, contact us at info@vlabs.solutions. We may verify your identity before responding.

9. India DPDP Act Notice

If you are in India, we process your Personal Data in accordance with the Digital Personal Data Protection Act, 2023 to the extent applicable. You may:

• Request access, correction, or erasure of your Personal Data
• Withdraw consent where applicable
• Grieve via our Data Protection Officer (see Contact)

You may also contact the Data Protection Board of India for dispute resolution, after giving us a chance to address your grievance.

10. International Transfers

We may transfer Personal Data to countries other than your own, including to service providers. Where required, we use appropriate safeguards such as contractual data protection obligations.

11. Children's Privacy

Our services are not intended for individuals under the age of 13 (or older, as required by local law). We do not knowingly collect Personal Data from children. If you believe a child has provided Personal Data to us, contact us to request deletion.

12. Third‑Party Services

Our website may link to third‑party sites or services. Their privacy practices are governed by their own policies, not this one. We encourage you to review those policies.

13. Changes to This Policy

We may update this Policy from time to time. Changes are effective when posted on this page. If changes are material, we may notify you by email or through the service.

14. Contact Us

V LABS & SOLUTIONS
132, Arcot Road, Virugambakkam, Chennai - 600 092
Email: info@vlabs.solutions
Phone: (+91) 6383 788 997